Terms of sale

1. Who we are

Paris Diva Tours SAS, 149 avenue du Maine, 75014 Paris, RCS Paris 941 746 554, sells guided tours in Paris and related services (together, the services) through this website.

2. What you buy

A place on a guided tour on the date and at the start time chosen at booking, for the number of travelers declared, in the language chosen. On the Eiffel Tower tour the summit entry ticket, pre-booked for the chosen entry time, is included. Interiors of other monuments are not included unless stated on the tour page.

3. Prices and payment

Prices are shown in euros, all taxes included, per person, by age band as stated on each tour page. Payment is taken in full at booking, online by card, through Stripe. We do not see or store your card details. Your booking is confirmed by email once the payment is accepted.

4. Cancellation by you

Eiffel Tower tour: you may cancel free of charge up to 72 hours before the start time. Walking tours: you may cancel free of charge up to 24 hours before the start time. The full amount is refunded to the original payment method. Cancellations after these deadlines, and no-shows, are not refunded. Private services are confirmed upon payment and follow the conditions stated in their quote. Being a service scheduled on a specific date, the booking is not subject to the 14-day withdrawal right of article L221-28 of the French Consumer Code.

5. Late arrival

Travelers are asked to be at the meeting point at the time indicated on their booking voucher. On the Eiffel Tower tour, the entry time is reserved with the Tower and the group cannot wait. On the walking tours, the group waits a few minutes past the start time, then sets off. A late arrival or a missed start is treated as a no-show and cannot be refunded.

6. Cancellation or change by us

If weather or a site closure prevents the tour, we offer another date or a full refund, at your choice. If the summit of the Eiffel Tower is closed on the day, for technical reasons, weather or crowds, the tour continues on the 2nd floor and a partial refund is made. If a guide is unavailable, we replace them or refund you in full.

7. Your responsibilities

Travelers must comply with the security rules of the sites visited, including the items prohibited at the Eiffel Tower (sharp objects, alcohol, flags and anything that may look dangerous). Children remain under the responsibility of the adults accompanying them. The Eiffel Tower tour is not accessible to wheelchairs or crutches, and, for security reasons, visitors with a cane or reduced mobility may only go up to the 2nd floor.

8. Liability

Our liability is limited to the price paid for the service. We are not liable for delays or interruptions caused by the operators of the sites visited, public transport, weather or events beyond our control.

9. Personal data

The data collected at booking is used to deliver the service and to send you the confirmation. See our privacy page.

10. Applicable law and disputes

These terms are governed by French law. In case of a dispute, write to us first at parisdivatours@outlook.com; we answer within 15 days. If no agreement is found, you may refer the matter free of charge to the consumer mediator whose details will be provided on request, or use the European online dispute resolution platform (ec.europa.eu/consumers/odr).